Booking Terms and Conditions

Igloo Wellness Centre Limited

These Booking Terms and Conditions (“Terms”) apply to all classes, sessions, memberships, packages and other services you book or purchase from Igloo Wellness Centre Limited (“we”, “us”, “our”, “Igloo Wellness Centre”). Please read them carefully before you make a booking. By booking with us, you agree to these Terms.

These Terms operate alongside our Health, Safety & Participation Waiver, our Pre-Activity Health Questionnaire and our Privacy Notice. Where there is a conflict between these Terms and the Waiver in relation to health and safety, the Waiver takes precedence on safety matters.

1. About Us

We are Igloo Wellness Centre Limited, a company registered in England and Wales under company number 16562800. Our registered office is at Unit 13, Tower Court, St Davids Road, Llansamlet, Swansea, SA6 8RU.

You can contact us by email at info@igloowellness.co.uk or in person at the address above.

2. Bookings

Bookings can be made through our booking platform, in person or by any other method we offer from time to time.

A booking is confirmed only when we have accepted it and, where payment is due in advance, we have received payment in full. You will receive a booking confirmation by email.

Before your first session you must also complete and submit our Pre-Activity Health Questionnaire (“PAR-Q”). You may not participate in any activity until you have done so.

We reserve the right to refuse or cancel any booking where we reasonably consider it necessary to do so, including on health and safety, conduct, capacity or operational grounds, or where we have not received a completed PAR-Q.

3. Prices and Payment

Prices for classes, sessions, memberships and packages are as set out on our booking platform at the time of booking. Prices are inclusive of VAT, where applicable.

Payment is taken at the point of booking unless we have agreed otherwise. Memberships are paid by recurring payment on the date and frequency notified to you at the time of sign-up.

We may change our prices from time to time. Changes will not affect bookings already confirmed at the previous price, but will apply to all new bookings, renewals and memberships from the date the change takes effect. Where memberships are concerned, we will give you reasonable advance notice of any price change.

4. Cancellation by You

4.1 Single Sessions and Classes

You may cancel or reschedule a single class or session by giving us at least 12 hours’ notice through the booking platform. If you cancel with at least 12 hours’ notice, any credit or payment will be refunded or returned to your account.

Cancellations made with less than 12 hours’ notice, and “no-shows”, are non-refundable. Where the session is included in a class pack or membership, the relevant credit or session will be deducted.

4.2 Late Arrivals

If you arrive late, we may, at our discretion and for safety and operational reasons, refuse entry to the session. You will not be entitled to a refund in those circumstances.

4.3 Class Packs

Class packs are valid for the period stated at the time of purchase. Unused sessions expire at the end of that period and are non-refundable and non-transferable, except as required by law.

4.4 Memberships

Memberships may be cancelled with at least one calendar month’s notice, or as otherwise set out in the membership terms in force at the time of sign-up. Memberships are non-transferable.

4.5 Statutory Rights

Where you book online or otherwise at a distance, you may have a 14-day statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin providing the services within that 14-day period, you may lose all or part of that right once the services have begun. We will tell you about your rights at the time of booking.

5. Cancellation or Change by Us

We may need to cancel or change a class, session or other service from time to time, for example because of instructor availability, low numbers, maintenance, force majeure or operational reasons.

Where we cancel a session you have booked, we will, at our option, offer you a credit, a transfer to another session or a refund. Where we make a non-trivial change to the timing or content of a session you have booked, we will tell you in advance where reasonably practicable and offer you a transfer or refund where appropriate.

6. Class Capacity, Equipment and Behaviour

Classes and sessions have limited capacity. Places are allocated on a first-come, first-served basis. We may need to limit the use of specific equipment for safety, hygiene or maintenance reasons.

You agree to treat our facilities, equipment, staff, instructors and other participants with respect at all times. We may refuse, suspend or terminate participation where conduct is unsafe, abusive, disruptive or otherwise inappropriate, in accordance with the Waiver and the Equality Act 2010.

7. Health and Safety

Your participation in any activity is subject to our Health, Safety & Participation Waiver. By making a booking you confirm that you have read, understood and accepted the Waiver. The Waiver is available at our premises and on our website.

8. Personal Property

You bring personal belongings onto the premises at your own risk. We are not responsible for loss, theft or damage to personal property except where this is caused by our negligence or where liability cannot lawfully be excluded.

9. Photography and Content

Use of identifiable photographs or video by us in marketing or content is governed by our separate Marketing & Content Consent Form. You may not take photographs or video of other participants or in restricted areas, including changing rooms, showers and the contrast therapy centre, without their and our express consent.

10. Data Protection

Personal data collected through your booking is processed in accordance with our Privacy Notice.

11. Gift Cards and Vouchers

Gift cards and vouchers, if offered, are valid for the period stated on them, are non-refundable and non-transferable, except as required by law. Lost or stolen gift cards or vouchers will not be replaced.

12. Complaints

If you are unhappy with any aspect of our service, please tell us as soon as possible. We will do our best to put things right. You can speak to a member of staff at reception or email us at [insert email].

13. Liability

Our liability to you is set out in section 19 of the Waiver. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of any term implied by section 49 of the Consumer Rights Act 2015, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising out of your booking or use of our services.

14. Variation

We may change these Terms from time to time. The current version will always be available at our premises and on our website. Changes will not affect bookings already confirmed at the time of the change, unless required by law.

15. General

If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable or, if such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

A failure or delay by us to exercise any right or remedy under these Terms is not a waiver of that right or remedy.

These Terms constitute the entire agreement between you and us in relation to your booking, subject to the Waiver, the PAR-Q and the Privacy Notice.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, are governed by and shall be construed in accordance with the laws of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.